Shipping policy

Where we ship

We ship to addresses within Australia. If you are overseas and would like a piece, contact us before ordering and we will tell you whether we can arrange it.

Cost

Shipping within Australia is free. Every parcel is fully insured while it is in transit to you.

Dispatch

Pieces that are in stock are dispatched within two business days of your order being confirmed. Our studio is open Monday to Friday, so orders placed on a weekend or public holiday are processed on the next business day.

Custom, remodelled, resized or engraved pieces are dispatched when the work is complete. We will give you a timeframe when you commission the work and keep you informed as it progresses.

Delivery

You will receive a tracking number by email when your order leaves the studio. Delivery times depend on the carrier and your location, and remote areas take longer. Carrier delays are outside our control, but we will help you follow up any parcel that is late.

Signature on delivery

All orders require a signature on delivery. We cannot leave a parcel unattended, and we do not deliver to parcel lockers or PO boxes that cannot take a signature. If nobody is home, the carrier will leave a card with collection instructions.

Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or it was not collected, we may charge the cost of sending it again.

Collection from the studio

You are welcome to collect your order from our Cotton Tree studio at no charge. Choose pickup at checkout or call us, and we will let you know when it is ready. Please bring photo identification.

Rovera Plaza, Shop 5, 23 Cotton Tree Parade, Cotton Tree, Maroochydore QLD 4558. Monday to Friday 9:30am to 4:00pm, Saturday by appointment, closed Sunday.

Risk and insurance

Your piece is insured by us until it is signed for at your delivery address or collected from the studio. After that it is yours to insure. We recommend adding it to your home contents or a specialist jewellery policy, and we can arrange an independent valuation for that purpose.

If your parcel is damaged or missing

If your parcel arrives damaged or looks as though it has been opened, photograph it before unpacking and contact us within two business days. If tracking shows delivery but you have not received it, tell us straight away so we can raise it with the carrier.

Contact

Phone 07 5443 1955. Email mail@ny2k.com.au.