Refund policy

General Return Policy

• Eligibility for Returns:

• We accept returns on most items within 30 days of purchase, provided they are in their original condition, unused, and accompanied by the original receipt or proof of purchase.

• Custom-made, personalized, or altered items are not eligible for return unless there is a manufacturing defect.

• Condition of Returned Items:

• Items must be returned in the same condition as they were sold, including all packaging, certificates, and documentation.

• Items showing signs of wear, damage, or alterations by any jeweler other than our onsite workshop are not eligible for return.

Custom and Personalised Orders

 

• Non-Returnable Items:

• Custom-made, engraved, or specially ordered items cannot be returned or exchanged unless they are defective or damaged upon receipt.

• Modification Adjustments:

• Any adjustments to custom or personalized items will be handled by our onsite workshop. These adjustments may be subject to additional charges.

Manufacturing Defects

 

• Defective Items:

• If you discover a manufacturing defect in your purchase, please return the item within 30 days. We will inspect the item and, if a defect is found, we will repair it free of charge or offer a replacement or refund.

• Workshop Repairs:

• Repairs completed in our onsite workshop are covered under a [specified time frame, e.g., 6 months] warranty. Any issues arising from workmanship during this period will be addressed at no cost.

Refund Process

 

• Method of Refund:

• Refunds will be processed using the original payment method. Please allow [number of days] business days for the refund to be credited to your account.

• Non-Refundable Costs:

• Shipping costs, insurance, and any customisation fees are non-refundable.

Exchanges

 

• Exchange Policy:

• We offer exchanges within 30 days of purchase for items of equal or greater value, subject to availability.

• Upgrades and Re-sizing:

• Our onsite workshop can assist with resizing or upgrading your purchase. Please note that these services may incur additional charges.

 

Special Circumstances

 

• Gift Returns:

• If the item was a gift, you may return it for store credit within 30 days, provided the item is in its original condition and accompanied by a gift receipt.

• Sale Items:

• Items purchased on sale or during promotions may be subject to different return conditions, as specified at the time of purchase.

How to Return

 

• In-Store Returns:

• Items can be returned to our showroom during business hours. Please bring the item, original packaging, and proof of purchase.

• Shipping Returns:

• For items being returned by mail, please contact us first to obtain a return authorization. Return shipping costs are the responsibility of the customer unless the item is defective.

Contact Us

 

• Customer Service:

• For questions about our return policy or to initiate a return, please contact our customer service team at 07 5443 1955 or mail@ny2k.com.au